Privacy Policy
Draft pending legal review.
This policy explains what personal information Yelula Agency LTD collects through yelula.com, why we collect it, and what we do with it. Yelula Agency LTD is registered in Juba, South Sudan.
What we collect
We only collect information you choose to give us.
- Callback and enquiry forms. Your name, organisation, email address, phone number, the area you selected, and anything you write in the message field.
- YELULA Monthly Review. Your email address, and your WhatsApp number if you provide one.
- Bookings. If you book a call, the booking service records your name, email address and the time you chose.
- Technical information. Our host keeps standard server logs, including IP address, browser type and pages requested, for security and troubleshooting.
We do not ask for payment details on this website, and we do not collect sensitive personal information.
Why we use it
- To reply to your enquiry and discuss whether we can help.
- To send the YELULA Monthly Review, if you asked for it.
- To arrange and confirm scheduled calls.
- To keep the website secure and working.
We do not sell your information, and we do not use it for automated decision-making or profiling.
Who else sees it
Your information is handled by our team and by the providers that run this website and our email: our web host, our email provider, our newsletter service, and our booking service. Each processes it only to provide that service to us.
Where an engagement involves a partner or subcontractor, we tell you before sharing anything about you with them.
Cookies
Essential cookies keep the site working and remember your cookie choice. Optional cookies help us understand how the site is used. You choose when you first visit, and you can change your mind by clearing this site data in your browser.
How long we keep it
Enquiries are kept for up to three years so we can pick up a conversation where it left off. Newsletter subscriptions are kept until you unsubscribe. Server logs are kept for a short period set by our host.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. You can unsubscribe from the Monthly Review at any time using the link in the email or by contacting us.
Security
The site runs over an encrypted connection and access to enquiry data is limited to people who need it. No system is perfectly secure, so please do not send confidential commercial information through the website forms; ask us for a secure route instead.
Contact
Yelula Agency LTD
Nyakuron Cultural Center, Juba, South Sudan
Email: info@yelula.com
Phone: +211 917 990 245
If you are not satisfied with how we have handled your information, tell us first and we will try to put it right.